ITIL 4 Practice Manager Courses

The ITIL 4 Practice Manager designation is an integral part of the ITIL 4 certification journey and is one of the three core ITIL designations required to achieve the ITIL Master designation.

It is designed for ITSM professionals seeking to deepen their expertise in specific ITIL 4 practices. This path focuses on the practical application and integration of ITIL practices within business operations, offering a robust understanding of how various practices support each other to deliver coherent and effective service management strategies.

The 15 ITIL 4 Practice Manager modules are streamlined into three comprehensive pre-bundled courses to enhance learning efficiency and practical application:

ITIL 4 Specialist: Monitor, Support, and Fulfil (ITIL 4 MSF)

• Focuses on integrating the practices in the organisation's value streams, helping you to ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
• It encompasses Service Desk, Incident Management, Problem Management, Service Request Management and Monitoring and Event Management modules.

ITIL 4 Specialist: Collaborate, Assure, and Improve (ITIL 4 CAI)

Focuses on integrating the practices in the organisation's value streams, helping you to ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.

It encompasses Change Enablement, Release Management, Service Configuration Management, Deployment Management, and IT Asset Management modules.

ITIL 4 Specialist: Plan, Implement, and Control (ITIL 4 PIC)

• Focuses on integrating the practices in the organisation's value streams, helping you to ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals.
• It encompasses Continual Improvement, Service Level Management, Relationship Management, Information Security Management, and Supplier Management modules.

At Zindiak, we offer all  these courses but recommend our own eLearning courses as the most cost effective way of achieving the ITIL 4 Practice Manager designation. 

FOR THE INDIVIDUAL

• Demonstrate your proficiency in applying ITIL concepts to achieve daily service management success.
• Move your career forward by prioritising an operational focus, a pivotal starting point supported by these practices.

FOR THE ORGANISATION

• Practice Managers are the individuals most focused on delivering and facilitating valuable stakeholder outcomes, creating important daily outcomes that meet the business needs.

In order to achieve the ITIL Practice Manager designation you will require the following ITIL 4 certifications:

1. ITIL 4 Foundation
2. ITIL 4 Specialist: Create, Deliver and Support

PLUS one of:

• ITIL 4 Specialist: Monitor, Support, and Fulfil
• ITIL 4 Specialist: Collaborate, Assure, and Improve
• ITIL 4 Specialist: Plan, Implement, and Control

OR any FIVE individual practice-based certifications. These may include:

• ITIL 4 Specialist: IT Asset Management (ITAM)
• ITIL 4 Specialist: Business Relationship Management 
• Any practices from the Practice Manager track

PLEASE NOTE:

• There are no prerequisites for the ITIL 4 Foundation, ITIL 4 Specialist: IT Asset Management (ITAM) and ITIL 4 Specialist: Business Relationship Management certifications..

For all other ITIL 4 certifications, the candidate must attend an accredited training course or follow an accredited eLearning course and pass the exam in order to receive a certificate.