This set includes the 5 books related to ITIL 4: Monitor, Support and Fulfil:
- Incident Management: ITIL®4 Practice Guide
- Problem Management: ITIL®4 Practice Guide
- Monitoring and Event Management: ITIL®4 Practice Guide
- Service Desk: ITIL®4 Practice Guide
- Service Request Management: ITIL®4 Practice Guide
Each book is 50-60 pages long, provides practical guidance for the practice and is split into seven main sections, covering:
- general information about the practice
- the practice’s processes and activities and their roles in the service value chain
- the organizations and people involved in the practice
- the information and technology supporting the practice
- considerations for partners and suppliers for the practice
- information on assessing and developing the capability of the practice
- recommendations for succeeding in the practice
